Frequently asked questions

Any business/service/restaurant in and around Mossel Bay (within 20km) can join MBI. We're inviting the biggest, smallest, newest, and oldest businesses to register and get seen by people in Mossel Bay.

Businesses run from home, retail stores, online stores, and anything else is welcome to join.

Mossel Bay INSIDER (MBI) is a premium digital directory focused exclusively on the Garden Route.

It is designed to connect local businesses with residents and tourists using advanced, modern search technology, ensuring your business is found first by the people looking for your specific services.

While standard profiles rely on static, outdated algorithms, MBI is built on a high-performance infrastructure optimized for AI-driven search.

Your business listing on MBI will form part of a hyper local platform that locals and tourist will use to find businesses/services/restaurants that meet their specific needs.

We also offer cinematic, high-quality business features, like drone and 360-degree videography, group marketing, and specific enhancements for your business that standard directories simply cannot support.

MBI acts as a powerful amplifier. Even with a great website, our platform's hyper-localized SEO ensures you capture traffic from users specifically searching for the "best of" Mossel Bay, driving that high-intent traffic directly to your door.

We will link directly to your website from your listing, increasing your authority on Google and AI.

You'll also receive an "MBI-Trusted" logo that you can place on your website and link to your business listing, further increasing your authority and visibility.

We are a dedicated team of five digital experts and Mossel Bay locals. We live here, review the local spots, and understand exactly what drives foot traffic in the Garden Route economy.

Having worked more than a decade in the international online industry, we've developed a variety of skills and knowledge about how Google and AI platform operate, and what pages require to improve rankings.

Our experience identifies a major gap in the Mossel Bay market where brilliant businesses are currently falling behind as AI takes over. We have the skills and understanding to improve visibility, rankings, and allow even the smallest businesses to have the opportunity to be seen.

When tourists ask AI tools like ChatGPT or Gemini for "the best seafood in Mossel Bay," the AI looks for highly structured, authoritative local data.

We format your business information specifically, so these AI engines choose you as the top recommendation.

Our experience enables us to position your business listing to address the information required by AI tools. We use highly advanced tools to track the rankings and identify the areas where your listing can improve.

Yes. Our platform is built using state-of-the-art web technology that Google favors. Being listed on a premium, authoritative local directory provides high-quality signals that directly boost your own website's Google ranking.

We use our knowledge on ranking metrics that enhance your appearance. We don't just help you rank for your business name, but rather for high value keywords relating to the business or service you provide.

If you're a mobile carwash for example, we'll ensure you rank for the right terms, so that when someone searches "carwash that comes to me" you'll appear.

We limit the noise and position your content to address the user intent directly.

By focusing on curated, premium listings and utilizing advanced SEO techniques, we ensure your business isn't buried under pages of inactive or low-quality competitors.

Your page stays updated, ensuring we signal to search engines and AI that you're operational while also adding more content about what your business provides.

Not at all - It's what we're here for.

We handle 100% of the technical heavy lifting, from writing AI-optimized copy to structuring your data. You just provide the basic details, and we do the rest.

We'll provide additional options that you can use to further enhance your appearance and stand out among your competitors. Again, you don't have to do anything. We ensure your page achieves the best results based on our knowledge, research, and authority.

Two of our team members are social media experts with the knowledge on what locals look for and where. We provide a variety of additional services that boost your business visibility on Facebook, TikTok, Instagram, and more.

1. Facebook - We're constantly running our Facebook carousels that promote businesses in your category. This keeps the costs per business low while maximizing exposure.

2. TikTok - We create dedicated videos for your business, including drove videos, walk throughs, website promotions, and more that's shared on our social pages and boosted for maximum results.

3. Instagram - We combine the posts and videos from Facebook and TikTok to our Instagram account, again maximizing the reach in the local market.

4. Your Business Page - We set up your business page to be a shareable asset, meaning the layout, image, and details are already set up so you can share it with confidence.

We actively promote our premium directory listings to our established local audience across social channels, turning our traffic into your customers.

We go beyond standard text and photos. Search engines are looking for specific information to improve your rankings. We take advantage of this with regular updates that provide the information needed to improve the user intent and details.

Furthermore, our team can provide additional features and options that enhance your appearance. Our premium profiles can feature immersive 360-degree cinematic reviews and professional FPV drone flythroughs to showcase your business in a way no other local platform can.

Yes, genuine user experiences are a core part of our platform. We incorporate real, localized reviews and structured overviews to build trust and highlight the best aspects of your service.

These are incredibly important, not just for rankings, but to show you as the business owner where to improve or what locals really like about your business/service.

All the reviews are approved before they are published on your profile. Members must have a MBI account before they can leave reviews, ensuring no fake or unfair poor reviews.

We constantly update our underlying code and features to adapt to new search trends.

Whether it's adapting to new AI models or integrating new interactive media, we build the future right into your existing profile without you having to lift a finger.

Creating your page is just the beginning, the real ranking and appearance benefits come from longer-term focus and updates.

The first 200 businesses will have 100% free listings on MBI. We will never charge you anything just for being on the website.

After the first 200 businesses have registered, a joining fee of R199 will apply. This once-off fee is for setting up your business profile for success.

If you want to further enhance your appearance or rankings, you can choose from our variety of packages that focus directly on the service you need.

No, we believe in earning your business through results. Our pricing structures are completely transparent with no hidden fees, and we focus on delivering enough value that you will want to stay.

We strive to be as open and honest about our services, and you'll never be charged for anything that you did not choose on our platform.

We do offer subscriptions to our services, which makes it easy to benefit from our uninterrupted service. However, you always have full control and can cancel them at any time.

There are no locked in subscriptions.

Minimal to none. After a brief 60-second initial setup to claim your spot, our team builds and optimizes your profile. It is a frictionless, done-for-you service.

Choosing one of our advanced packages will require more information about your business, but we can schedule a meeting or call to gather the info required.

"Founding Businesses" are the select few we are onboarding before our major public launch. They receive priority platform ranking on our platform.

We'll also be giving away paid marketing to randomly businesses that register with us before the launch. These will be used to show off our Facebook Carousels, TikTok videos, and more.

Be sure to join today, it might be too late tomorrow. Don't give you spot to your competitor.

We've created an easy form that captures your business details. It only takes about 5 minutes to complete the form, giving us all the most important details to build your page.

If you'd prefer us to help capture the right angle and highlight your business, we charge a once-off fee of R299 to come to you. If you'd rather do it yourself, simply fill in the Add a Business Form, and we'll get started on your page as soon as you're done.

We're launching in July 2026 with a major marketing campaign to introduce MBI to people in and around Mossel Bay.

Getting in early means your business will form part of our launch, giving you free exposure as locals and tourist visit the website to see what we're all about.

We handle everything to ensure the highest quality on your page. Your business dashboard will allow you to manage your business and request that we change details.

If you choose our monthly update packages, we'll ensure your details remain 100% updated while our SEO experts will analyse and update the information to improve rankings.

We have options for all your marketing needs. For example, if you're a restaurant with a Monday special, you can choose to form part of our Monday "Today's Best Restaurants Specials" carousel.